FAQs

FAQs (Frequently Asked Questions)

1. What is Après Scrub’s exchange policy?
We currently only offer exchanges, not returns. Exchanges must be initiated within 30 days of delivery, and items must be unworn, unwashed, and with all tags attached. Customers are responsible for shipping costs.

2. Do you offer returns?
At this time, we do not offer returns. If a product arrives defective or incorrect, please contact us, and we’ll resolve the issue promptly.

3. How do I initiate an exchange?
To initiate an exchange, contact our customer service team at [email address/phone number]. Once approved, we’ll provide instructions for shipping the item back.

4. Who pays for shipping during exchanges?
Customers are responsible for all shipping costs related to exchanges.

5. How long does it take to process an exchange?
Once we receive and inspect your item, your exchange will be processed within 5-7 business days.

6. What if the item I want for an exchange is out of stock?
If your requested exchange item is unavailable, we’ll issue store credit or offer an alternative solution.

7. Are sale items eligible for exchange?
No, sale items, gift cards, and final sale items cannot be exchanged.

8. What size should I order?
We recommend checking our size chart for accurate measurements to ensure the best fit. If you’re unsure, feel free to contact us for guidance.

9. How do I contact customer service?
You can reach our customer service team at [email address/phone number] for any inquiries or assistance.

10. Do you ship internationally?
Currently, we only ship within [list of countries/regions]. Stay tuned as we expand our shipping options!

For further questions, don’t hesitate to reach out. We’re here to help!\